Creating Strategies,
Inspiring Loyalty

Unlock your Customer Experience potential

Empowering Business Excellence

At Harness Consultancy, we specialise in empowering IT resellers to elevate their business performance through strategic optimisation. Our focus is on guiding resellers towards crafting a customer-centric business model that goes above and beyond their customers expectations.

Catalyst for business success

Katrina Yon is an accomplished sales and networking expert with a passion for driving success in others. With a wealth of experience under her belt, she excels at guiding individuals and organisations towards their goals. Katrina’s expertise lies in sales, where she combines her genuine drive for customer relationships and exceptional customer experiences.

OUR SERVICES

Building a  Customer
Centric Business

Go-To-market Strategy

Developing a well defined Go-To-Market Strategy in order to gain understanding of target customer, establish joint sales and marketing efforts, & optimise resources.

Customer understanding

Creating a customer-centric business model requires a full understanding of your customer & a promoting a culture of customer service throughout the business.

Strategic marketing

Establishing a Strategic Marketing Plan to assist a business to differentiate itself from competitors, build trust with customers, increase brand awareness and loyalty.

Vendor
Alliance

Build strong vendor partnerships to enable a business to leverage the expertise, resources, and innovation of its partners to enhance customer value.

Sales
Enablement

Enable your sales team to build stronger relationships with customers, gain a deeper understanding of their needs & deliver valuable solutions.

Program
Development

Develop captivating sales programs with a tailored incentive structure to motivate top performers that is aligned to business growth.

Go-to-market STRATEGY

Developing a well defined GTM Strategy in order to gain understanding of target customer, establish joint sales and marketing efforts, & optimise resources.

CUSTOMER UNDERSTANDING

Creating a customer-centric business model requires a full understanding of your customer & a promoting a culture of customer service throughout the business.

strategic Marketing

Establishing a Strategic Marketing Plan to assist a business to differentiate itself from competitors, build trust with customers, increase brand awareness and loyalty.

Vendor
Alliance

Strong vendor alliance enables a business to leverage the expertise, resources, and innovation of its partners to improve product quality, reduce costs, and enhance customer value.

Sales
Enablement

Fully enable your sales team to build stronger relationships with customers, gain a deeper understanding of their needs & deliver personalised solutions that drive value.

Program Development

Crafting compelling Sales Programs to focus high achievers, create lasting business success

OUR BLOG PAGE
  • By |Published On: October 10, 2023|Categories: Tips & Tricks|

    In the rapidly evolving landscape of technology, IT resellers find themselves at the crossroads of innovation and market demand. The secret to their success lies not only in the products they offer but also...

    In the rapidly evolving landscape of technology, IT resellers find themselves at the crossroads of innovation and market demand. The secret to their success lies not only in the products they offer but also...

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